Return & Refund policy
We're devoted to making sure our customers, and babies are always happy. If you're not completely satisfied with your purchase, we're here to help.
Our Lifetime Love guarantee allows for a full refund if you are ever not delighted with our products.
Just let us know what's wrong, and if we can't help, you can return your order for a full refund!
To be eligible for a refund, we must be able to verify your purchase. Once we've confirmed your purchase, you must return the item to us. Your refund will be processed once we receive your return. If the item is still in usable condition, we'll donate it to a local charity.
Do not send your purchase back to the manufacturer, contact our customer service team.
If you need to exchange something, contact our customer service team. You will be responsible for paying your own shipping costs to return the item to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days of processing (dependent on your card issuers policies).
We strive for complete 100% satisfaction. If your item does not arrive within the promised 8 weeks, you will receive a full refund.
Lost in transit?
If your item does not arrive within the promised 8 weeks, you will receive a full refund. We are also happy to send you a replacement which may take 2-4 weeks to be delivered.